We are AGENCY_NAME and are excited to help you with your travel. The following terms & conditions (the “Agreement”) describe what you can expect from us. The terms “we”, “us”, and “our” refer to AGENCY_NAME and the term “you” refers to the individual who signs this agreement.
Purpose of this contract:Client is hiring Genesis Travel Agency, LLC. To be his/her travel agency for said trip.
Who do we service: You must be 21 years old in order to complete a booking with Genesis Travel Agency, LLC. You must have some type of valid ID such as but not limited to: a valid Driver’s Licenses/State ID, passport or birth certificate.
By booking with April Tate a Travel Agent of Genesis Travel Agency, LLC., YOU AGREE TO THE TERMS & CONDITIONS contained herein. Any payment constitutes acceptance of these terms. All policies, procedures and terms contained herein are subject to change at any time without notice at Genesis Travel Agency, LLC’s., sole discretion. Group vacations have special terms and conditions-please refer to your group contract. All communications prior to departure, including questions about changes, cancellation, payments and refunds, must be via your travel agent, April Tate.Standard policies, payments and penalties outlined below maybe more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.
1. BOOKINGS, DEPOSITS, PAYMENTS & PAYMENT ARRANGEMENTS:
Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. For details, visit tsa.gov. To reserve your vacation, provide the required booking information and pay the applicable deposit per person. It is the Client’s responsible to make sure all the traveler’s information is correct. It is not Genesis Travel Agency, LLC., responsibility if any traveler’s information is not correct. All Deposits are Non-Refundable.
We reserve the right to treat the booking as canceled by you if the balance is not paid when due. Travel Protection is not recommended but it is highly suggested. Please read our Reasons to have Travel Insurance.
Genesis Travel Agency, LLC., accepts payment by a variety of credit and debit cards. We will also arrange a payment plan for you. Payments must be paid on time according to the payment schedule provided by Genesis Travel Agency, LLC. ALl payments on payment plans must be paid by 5:00 PM CST. Payments are considered late if made after 5:00 PM CST. All late payments will be charged $50 and it must be paid within 24 hours of the invoice. If payment is not made your trip will be canceled and the cancellation policies will follow. All payments are due no later than 5:00 PM CST.
2. TRAVEL PROTECTION:
Travel Protection is not recommended but it is highly suggested. Please read our Reasons to have Travel Insurance. Missing a vacation is bad enough. Losing money, you paid for your vacation is even worse. Trip insurance is therefore recommended. You can also purchase travel insurance on your own. Please refer to Reasons to have Travel Insurance.
3. CHANGES, CANCELLATIONS & REFUNDS:
You must immediately notify your travel agent to cancel or make changes to your vacation package via email at info@genesistravelagency.com, Subject Line: Cancelling Trip or Changes To My Trip or Refund Request. If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein. All refunds must be requested within 60 days of the date of cancellation. If you did NOT purchase Travel Protection, any refund due for air-inclusive vacations (after applicable penalties) will be in the form of a travel credit.
If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e., nonrefundable airline tickets and fees, non refundable or non transferable hotel promotions) may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees will apply. Nonrefundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused
or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with future travel credits. Contracted Group Bookings follow alternative change and cancellation policies according to the group’s contract.
CANCELLATION & CHANGE FEES
Cancellation fees (Effective for new bookings made 01/10/2022 onward)
45+ days from departure: $75 per person + applicable vendor penalties
31-44 days from departure: $150 per person + applicable vendor penalties
30-0 days from departure: 100% nonrefundable
Change Fees (Effective for new bookings made 01/10/2022 onward)
45+ days from departure: $75 per person + applicable vendor penalties
31-44 days from departure: $150 per person + applicable vendor penalties
30-0 days from departure: $225 per person + applicable vendor penalties
4. CREDIT CARD TRANSACTIONS & CHARGEBACKS:
In the event that payment has been made to Genesis Travel Agency, LLC., by credit card, you agree that you will not seek to charge back your payment to Genesis Travel Agency, LLC.. If Genesis Travel Agency, LLC., incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to Genesis Travel Agency, LLC., via money order or cash immediately.
5. TRAVEL DOCUMENTS:
Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact Genesis Travel Agency, LLC., via email at info@genesistravelagency.com, Subject line Error.
6. REQUIRED ENTRY/ RE-ENTRY DOCUMENTATION:
Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at time of publication. This information may change- see your travel agent or contact your destination consulate for the most current requirements on your travel date.Passengers returning to the U.S. by air from any international destination must have a valid passport and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. For details on how to obtain a passport, contact your local courthouse or post office. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents.Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license that is compliant with the Real ID ACT. Passed by Congress in 2005, the REAL ID Act established minimum ID security standards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Passengers traveling domestically with a driver’s
license issued by a state that is not compliant with the REAL ID ACT (and has not been granted an extension) will need to show an alternative form of acceptable identification for domestic air travel to board their flight. To check whether your state is compliant or has an extension, visit dhs.gov/real-id. If your state-issued ID or driver’s license is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. Any passenger who is denied boarding due to lack of proper documentation will have their vacation cancelled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.
7. TRAVELING MINORS:
We cannot accept unaccompanied minors under 18 for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than 18 years old traveling with one parent, or in someone else’s custody; or a notarized birth certificate showing only one parent, a parent’s death certificate, or a court order of child custody MAY also be permissible. Be sure to check with your travel agent, inquire with your destination’s consulate, or visit websites such as travel.state.gov, dhs.gov or iatatravelcentre.com. Mexican-born minors under 18 years of age traveling alone or with someone other than a parent or legal guardian, require special documentation to depart Mexico, even if the Minor is a Dual Mexican Citizen. For details, contact the Mexican embassy or click here. Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country- contact your airline directly for details.
8. DENIAL OF ENTRY:
Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. Genesis Travel Agency, LLC., does not accept responsibility if you are denied entry and cancellation penalties apply.
9. FLIGHTS & AIRPORT CHECK-IN:
Your flight information will appear on the booking confirmation issued when you make your deposit, and on your electronic travel documents issued upon full payment. All flight times are subject to change without notice. We strongly suggest that you reconfirm exact flight times with the carrier 24 hours prior to departure and again before departing for the airport. Please be advised that we may provide your name, phone number and/or email address to third party suppliers such as air carriers to be used to advise passengers of irregular flight operations and disruptions. For international flights, we recommend arriving at the airport at least three hours prior to your scheduled departure time to allow time to check in and get through Security. For domestic flights, we recommend that you arrive two hours prior to travel but absolutely no later than one hour prior to travel. If you do not have pre-assigned seats and have seat preferences, we recommend that you arrive early as seats will be assigned upon check in based on availability. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.If you do not check in at the airport or gate at the required time, or do not possess proper documentation, you will be denied boarding and will not be eligible for a refund. Additionally, if you fail to check in for your flight without prior cancellation, you are considered a no-show and will not be eligible for a refund. Travel Insurance does not cover the instances noted above. Genesis Travel Agency, LLC., assumes no responsibility for any passengers making independent connections to flights. Some airlines do not charge for infants under two years of age, but the infant must sit on an adult’s lap. Other airlines do charge for infants or infant air-related taxes. Please check with your air carrier. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some countries charge infant departure taxes.
10. PACKAGE PRICING EXCLUSIONS:
If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. Genesis Travel Agency, LLC., reserves the right to re-invoice your reservation should an error be made in computing your vacation price. You may incur additional expenses that are not included in the package price, including but not limited to (unless otherwise noted): gratuities, meals and beverages; passport/visa fees; airline seat assignments and baggage fees; departure taxes, environmental levies and hotel energy surcharges; resort fees, car seats; rental cars; transfers, optional excursions; and items of a personal nature. Rates for packages including a rental car do not include state/local taxes, gasoline, optional
insurance, Collision Damage Waiver (CDW), under-age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Minimum age requirements may apply- contact your travel agent or the rental car company for specific information. A valid driver’s license and major credit card in driver’s name are required.
11. SPECIAL REQUESTS:
If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.
12. HANDICAPPED SERVICES AND FACILITIES:
Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, Genesis Travel Agency, LLC., does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans with Disabilities Act, and are not within the control of Genesis Travel Agency, LLC..
13. RESPONSIBILITY:
Travel Agents’ Responsibilities:
It is our responsibility for providing information to you, examining and verifying all information, and ensuring that you understand all of the policies, fees and requirements to which you are subject. As your travel agent who makes your reservation on your behalf, I acknowledge this responsibility. Genesis Travel Agency, LLC., makes arrangements with third party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, Genesis Travel Agency, LLC., is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. Genesis Travel Agency, LLC., assumes no liability for the acts of the service provider in refusing service. Genesis Travel Agency, LLC., is not responsible for schedule changes issued by the airline and does not offer compensation for those changes. Genesis Travel Agency, LLC., will not pay an increase in fare for an alternative airline. Genesis Travel Agency, LLC., is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by Genesis Travel Agency, LLC. Furthermore, Genesis Travel Agency, LLC., and its third-party suppliers do not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into U.S., and failure related to the public internet, telephone or other communication lines.
By booking with Genesis Travel Agency, LLC., you waive any claim against Genesis Travel Agency, LLC., and its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will Genesis Travel Agency, LLC., be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. Some hotel room images on our promotional materials and our website do not depict the standard room category. Maps not to scale. Our hotel rating system is provided for your reference and may differ from other rating systems. We do not guarantee the accuracy of these ratings or that they are equal to other rating systems that you may be familiar with. We reserve the right to change a rating at any time with or without notice. Genesis Travel Agency, LLC., is not responsible for omissions or errors. Your Responsibility: By booking with Genesis Travel Agency, LLC., you agree to defend and indemnify us and all respective suppliers and any officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of: a) your breach of these Terms and Conditions or the documents referenced herein; b.) your violation of any law or rights of a third party; or c.) your use of the Genesis Travel Agency, LLC., website and/or any travel documents.
Important Notice: Genesis Travel Agency, LLC., enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. Genesis Travel Agency, LLC., is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible. Certain exclusions may not apply in some jurisdictions.
14. LUGGAGE & PERSONAL PROPERTY:
Many airlines charge fees for checked and/or carry-on bags. Fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property can be obtained through your travel agent, by contacting the air carrier directly, by requesting them at the airport. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you. Excess/oversized baggage maybe denied at check-in or subject to additional charges. Genesis Travel Agency, LLC., accepts no liability for loss or damage to luggage and recommends a TSA approved lock. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage.
15. AIR CARRIERS:
(IF) We have made arrangements for air transportation to your vacation destination via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. We reserve the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport.
16. HEALTH & SAFETY TIPS FOR TRAVELERS:
As travel opens up around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and Genesis Travel Agency, LLC., cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility. Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.
17. Permitted Use of Product(s): Genesis Travel Agency, LLC., grants to the client(s) a non-exclusive license of product(s) produced with and for the Client for personal use only so long as the Client provides the Genesis Travel Agency, LLC., with attribution each time the Client uses Genesis Travel Agency, LLC.’s, products. Property use includes but is not limited to use within the following contexts: In photos on client’s personal social media pages of profiles, in personal creations, such as scrapbook or personal gifts, in personal communications such as family newspaper or email or holiday cards, etc.
18. Service:
When the provided services are rendered for the Client are tied to a certain number of travelers traveling on the trip the Client agrees to notify the Provider if the number increases or decreases. The Client understands there will be an increase in the total balance if the number of travelers increases or decreases. The Client will be responsible for any charges and fees when the number of travelers changes.
19. Exclusivity:
The Client understands and agrees that he/she has hired the Provider exclusive of any other service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that the Provider hires to complete services outlined in this agreement, are permitted to provide the same or similar services or products, paid or unpaid, for the locations and dates specified for the particular trip. If the Client handles any part of the booking without the Provider, this contract is void and no refund will be given.
20. Impossibility:
Force Majeure: Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to: 1. A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); OR 2. A war, invasion, Act of Foreign Enemies, embargo or other hostility (whether declared or not); OR 3. Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat or terrorism.
21. General Provisions Governing Law: The laws of the Company’s State govern all matters out of or relating to the agreement, including torts. Severability: If any portion of this agreement is deemed to be illegal or unenforceable, the remaining provisions of this agreement remain in full force. Notice: Parties shall provide notice to each other via either of the following methods of delivery at the date and time which the Notice is sent.
Provider’s Name: April Tate
Provider’s Company: Genesis Travel Agency, LLC.
Email: info@genesistravelagency.com
Provider’s Phone Number(s): 800.210.1463
22. Merger:
This agreement constitutes the final, exclusive agreement between the parties relating to the Project Type and Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the parties on the matters contained in this agreement are expressly merged into and superseded by this agreement. Amendment: The parties may amend this agreement only by the party’s written consent via proper notice. By affiliating your signature, you agree, as the client, to the above terms and conditions provided by the Provider.
